Caspianswimmingacademy
Refund & Cancellation Policy
Same-Day Cancellation
If a session is cancelled on the day of the scheduled class, it will be counted as one session.
Advance Cancellation Limit
A maximum of two (2) advance cancellations is allowed per package.
Any cancellation beyond this limit will be counted as a session.
Package Structure
Each package includes 12 regular sessions, conducted three times per week, plus 2 make-up classes at the end only if a few sessions are missed. Make-Up Classes
Make-up classes can be used only at the end of the package validity. Unused make-up classes cannot be postponed, carried forward, or transferred.
Package Validity
From the date of payment, the package is valid for one and a half (1.5) months only.
The allotted time slot will be blocked only during the valid period.
Refund Policy
All fees paid are non-refundable and non-transferable, under any circumstances.
• No refund or adjustment for sessions missed due to personal reasons
• Academy holidays or unavoidable closures will be informed in advance Session Completion Policy
For clients choosing one time per week or two times per week, the package includes 12 sessions with no postponement during the schedule. Make-up classes, if any, are allowed only at the end, with a maximum extension of 2 weeks (total 14 weeks) and no future carry-forward.
Terms & Conditions
Required Equipment
Students are expected to carry all required swimming equipment for every session.
Punctuality
Students must arrive on time. Late arrival may result in reduced practice time, with no compensation.
Health & Fitness
Students must inform the coach about any medical condition, injury, or illness before attending sessions.
Coach Instructions
All students are expected to follow the instructions given by the coaching staff for safety and effective training.
Additional Conditions for Kids
Incentive for Motivation
Every third session, parents are requested to provide a small gift as an incentive, to be handed over to the coach.
Meals Before Session
Parents are requested not to feed children a heavy meal prior to the swimming session.
Parental Responsibility
Parents are responsible for ensuring the child is physically prepared and fit for the session.
• The academy is not responsible for loss or damage of personal belongings • Repeated indiscipline may lead to suspension of sessions without refund
